Privacy Policy

Privacy Policy

Dear users,
Because protecting your privacy is of the greatest value to us and we have made great efforts to provide our customers and site visitors with more than the standard protection of their data, this privacy policy informs you about the details of processing and protecting your personal data. This Privacy Policy applies to all of you who communicate with Keeptank d.o.o. as consumers, whether you just visit our site - Keeptank.rs, whether you buy goods on it or evaluate our goods or services.

Your data controller

The controller of personal data processed through our site is Keeptank doo, limited liability company established in accordance with the laws of the Republic of Serbia, registered with the Business Registers Agency of the Republic of Serbia under registration number 20426829, with registered office at Obilicev Venac 39a 18000 Nis.

How do we collect your information?

This Privacy Policy applies to the personal information we collect from you or about you, using the methods described below (see the "Personal Information Categories We Collect About You" section) from the following sources:

Keeptank page. A site aimed at users managed by Keeptank d.o.o, including sites that we edit under our domains / URLs and mini-sites that we use on third-party social networks such as Facebook ("Websites").

• Email and other emails. Interactions with electronic communications between you and Keptank
• Keeptank Customer Service. Communications with our contact center.
• Advertising interactions. Interactions with our ads (e.g. if you respond to one of our ads on a third-party website, we may receive information about that interaction).
• The data we create. During your interactions on the site, we may create information about you (e.g. records of your searches and purchases on Keeptank.rs).
• Data obtained from third parties. For example, third-party social networks (Facebook, Google, Viber, etc.), market research, third-party data aggregators, public sources, and data obtained when we acquire other companies.

The categories of personal information we collect about you

Depending on how you interact with Keeptank (online, offline, by phone, etc.), we collect different types of information from you:

• Your contact information. This includes all information you provide to us, such as your name, surname, address, e-mail mail address or phone number.
• Account information. All the information you need to access your account. Example: Your login ID (email address) and password.
• Information about your preferences in tracking our offer. Information on the basis of which we can conclude which of the goods we sell interests you.
• Information from computer / mobile device. Any information about the computer system or other technological device that you use to access our website, such as the Internet Protocol (IP address) address used to connect the device to
• Internet, operating system type and browser type and version. If you access the Keeptank site via mobile phone, the information collected will also include, where permitted, unique device ID, advertising ID, geographic location and other mobile device data.
• Cookies. Data collected through cookies in accordance with the section on cookies.
  Market research and consumer feedback. Any information you voluntarily share with us about your experience of using our products and services or the ratings you give to the product.
• Consumer-generated content. Any content you create, and then share it with us on social media or if you upload it to our website.
• Social media information. Any information you share publicly on social media or information that is part of your public profile on a social network (such as Facebook) and that you allow the social network to share with us.

Legal basis and purpose of processing

We base the processing of your personal data on the following legal bases:

• you have consented to the processing of your data for one or more specific purposes;
• processing is required to execute the contract for the sale of goods through our site to which you are a contracting party or to take steps, at your request, before or after the conclusion of the contract or the fulfillment of contractual obligations;
• processing is necessary in order to comply with the legal and legal obligations to which we are subject;
• processing is necessary for the realization of legitimate interests that we or a third party seek to protect, except when such interests are outweighed by your interests or fundamental rights and freedoms that require the protection of personal data.

You provide your personal information on a voluntary basis, unless the obligation to collect is provided for as our legal obligation. Failure to provide personal information may lead to possible unfavorable aspects for you as a user, e.g. you will not be able to receive certain services, benefits and services, or you will not be able to purchase goods through our site unless you provide some necessary information such as the address to which the goods should be sent to you.

We primarily process your personal data in order to create an order, conclude a sales contract with you offered through Keeptank.rs and send you an e-mail confirming your order, as well as to execute this contract (delivery, payment prices and costs, receiving and resolving complaints). The basis for data processing in this case is the contract we conclude with you as well as the Law on Consumer Protection.

We can use your contact information and information about your behavior on Keeptank.rs for direct marketing, ie sending offers and notifications about promotions and benefits that you can get on our site. These marketing activities will be done by e-mail or phone, ie. advertising and promotional material will be sent to your e-mail address, phone number, and / or other available means of electronic communication. The basis for the processing of your data in this case is the consent you give by subscribing to our Newsletter list. You can revoke your consent to receive notifications about current offers and promotions at any time. Revocation of consent does not affect the admissibility of processing carried out on the basis of consent prior to revocation. You can revoke it directly in the Newsletter e-mail or through your account from the "Privacy" section. If you revoke your consent, we will no longer use your information for this purpose.

In certain situations, the basis for the processing of your data is our legitimate interest. We use SAP Marketing technology that tracks your preferences during your stay on our site. Based on this information, we will display content on our site that is tailored to your interests and desires. We will strive to provide you with the best possible user experience.

After your order is realized and after you pick up the shipment, you will have the opportunity to rate the purchased product via the link from the e-mail we send you. In this way, we will be able to find out if you are satisfied with our product, which is of great help to us in improving our business and your user experience.

If you have contacted us to deal with various inquiries, we may process your name, surname, telephone number, e-mail and other information you have exchanged with us, which are related to your inquiry. We may process the data collected in this way for the purpose of providing answers to your inquiries, for the purpose of collecting statistical data, and to improve our business. We will anonymize your data for statistical purposes, so that no data can be brought in relation to a specific person, or you.

If you start the process of buying an item on Keeptank.rs, but for some reason do not complete it, after a certain period of time we will send you an email with a link that will take you back to your cart so you can continue shopping where you left off. The basis for the processing of your data in this case is our legitimate interest. Our goal is to make shopping on our site as easy as possible.

In accordance with applicable law, We use your personal information for other general business purposes, such as maintaining your account, conducting internal or market research, and measuring the effectiveness of advertising campaigns.

Social media data is mostly handled by social media itself, and Keeptank has limited influence in that area.

More detailed information on the processing of data by social network platform operators and on the possibility of complaints can be found in their data protection rules.

We process data collected on social networks for the purpose of informing consumers about current promotions and offers, and in order to interact and improve relations with companions.

Data collected on social networks based on consent - comments, videos, pictures and likes are published by social networks themselves. Keeptank does not share them with third parties and reserves the right to delete illegal content, hate comments and data that constitute a crime.

There is a relationship with the social network operator in part in accordance with Art. 45 of the Law on Personal Data Protection (joint responsibility).

We may disclose your information to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from the competent authority.

Your personal information will be kept confidential. It will be used only for the purposes for which they were taken over, or if necessary for our compliance with legal and audit obligations. If we determine that there is a new purpose for which we would process your data, we will notify you in a timely manner.

Deadlines for keeping and retaining your personal information

We will use your personal data only as much as necessary to meet the purpose for which your personal data was collected (as described in the section "Legal basis and purpose of processing"), or as much as required by applicable law. For the purposes for which we collect information in order to provide you with certain benefits and services, your personal information is retained for up to five years from the date of collection.

When our relationship ends with the termination of your account, we will delete your personal information, unless there are legal requirements to keep it (for example, for tax purposes). Also, applicable laws may require us to retain certain personal information for a period of 10 years after the expiration of the relevant tax year. We may also retain your personal information after termination of your contractual relationship (or deregistration with Keeptank.rs) if your personal data is needed for compliance with other applicable laws or if we need your personal data to determine, realize or defend legal claims, only when necessary. To the extent possible, we will limit the processing of your personal data for these limited purposes after the end of the contractual relationship. In any case, we will not keep your personal information for longer than we really need.

Disclosing, storing or transferring your personal information to third parties

We use appropriate measures (described below) to keep your personal information confidential and secure. However, keep in mind that these protections do not apply to information you choose to share with the public, such as social networks and messaging applications.

Your personal data will be processed by our authorized employees or agents and other legal entities with which we have a contract, or employees of our related persons, depending on the specific purposes for which your personal data was collected (e.g. our employees in charge of consumer issues will have access to such records).

Measures taken in operational environments. We store your personal information in operational environments that use security measures to prevent unauthorized access. Unfortunately, the transmission of information via the Internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of the data during transmission via our Website.

Measures we expect from you. Your role in keeping your data safe and secure is also important. When creating an account on Keeptank.rs, be sure to choose a secure password for the account and never reveal your password to anyone. You are responsible for keeping your password confidential and for any use of your account. If you use a shared or public computer, never choose to save your e-mail. mail and / or password and don't forget to log out of your account every time you finish working on your computer. You should also use any privacy or control settings we provide to you on our website.
In addition to affiliates associated with Keeptank d.o.o., we share your personal information with the following groups of individuals:

Your rights and how you can exercise them

In accordance with the conditions and to the extent provided by the Law on Personal Data Protection, you have the right (i) to request information on whether we process your personal data, request access to such data, as well as the information provided by law regarding the processing of your personal data, (ii) to request correction or supplementation of your personal data if they are inaccurate or incomplete, (iii) to request the deletion of your personal data, (iv) to request a restriction on the processing of your personal data if you dispute the accuracy of the data we process about you, if you believe that the processing is illegal, or if we no longer need your data but request it for submission, exercising or defending a legal claim or if you have lodged an objection to the processing (c) to request that your personal data, which you have previously provided to us in a structured, commonly used and electronically legible form, be passed on to another controller, (vi) to object to the processing of your personal data in order to pursue our legitimate interests (vii) that you are not subject to a decision made solely on the basis of automated processing, including profiling.

If you have consented to the processing of your personal data, you have the right to revoke your consent at any time, with effect for the future. Revocation of consent does not affect the admissibility of the processing of personal data performed on the basis of consent before revocation. After the revocation of consent, we will suspend the processing of the relevant personal data, unless there is some other basis for the processing of such personal data.

Please note that, in certain circumstances, we will not be able to delete your personal information without deleting your account at the same time. We may need to retain some of your personal information after you request deletion in order to meet our legal or contractual obligations.

Our website has a special feature that allows you to view and edit the personal information you provide. Please note that we require our registered consumers to verify their identity (e.g. email address, password) before accessing or modifying their account information if there are consumer accounts within our websites. . This helps prevent unauthorized access to the user's account.

To exercise your rights or object to the way your personal information is processed, contact us at <a href="mailto:[email protected]"> [email protected] . Send your request regarding the use of the rights regarding your personal data with a clear indication: which personal data you want to access and inspect, which personal data you want to supplement, correct or delete, transfer, or process which of your personal data you object and for what reasons. If the request is submitted by a person on your behalf and you do not provide evidence that the request was lawfully submitted on your behalf, the request will be rejected. If you send such a request by mail to our address, it is necessary that the request be signed and dated. Keeptank will meet your request as soon as possible, and certainly within the deadlines provided by the Law on Personal Data Protection, and send you the appropriate notice.

In case of objections to the processing of your personal data, you also have the right to file a complaint to the competent supervisory authority for data protection - the Commissioner for Information of Public Importance and Personal Data Protection, st. Bulevar Kralja Aleksandra 15, 11000 Belgrade, as well as a lawsuit to the competent court.

Security of personal data

We keep your personal information in a secure environment. We take appropriate security measures to protect your personal data and information from unauthorized access, use, loss or disclosure. These systems and measures are regularly tested and updated as needed.

Taking into account the level of technological achievements and the costs of their application, the nature, scope, circumstances and purpose of processing, when processing your data:

• we apply appropriate technical, organizational and personnel measures, such as pseudonymization, to ensure effective protection of your personal information,
• We apply the necessary protection mechanisms during processing, in order to meet the conditions for processing your data and protect your rights.

We hereby inform you that the constant application of appropriate technical, organizational and personnel measures, we ensure that only those personal data that are necessary for the realization of each individual purpose of processing are always processed. This obligation applies in relation to the number of data collected, the scope of their processing, the period of their storage and their availability.

However, The transmission of information via the Internet is never completely secure, so although we strive to protect personal data, we cannot guarantee the security of information transmitted via the Platform.

Your choices about how we use and disclose your information

We strive to offer you choices regarding the personal information you provide to us. The following mechanisms give you control over your data:

Cookies and similar technologies. You manage your consent through (i) our compliance management solution or (ii) your browser to reject cookies and similar technologies. See the section "Cookies and similar technologies".

In order to unsubscribe from marketing communications sent by any media, including social networks, you can do so directly through marketing e-mails, through your account (section "Privacy"), for unregistered users via the link in the "Privacy Setting" footer or, in the last resort, by calling our support.

Cookies / similar technologies

Cookies are small text files that are commonly stored on a user's computer or other device that they use to access the Internet and serve a variety of purposes. Cookies based on recorded information such as device ID "remember" that a certain user has accessed certain content on the Internet. Cookies usually do not lead to the disclosure of the identity of a particular user, and in that case their use is allowed provided that the user is given clear and complete information on the purpose of data collection and processing in accordance with the law governing personal data protection. given the opportunity to refuse such processing. Such notification is available in the popup at the bottom of the screen that is visible when arriving on the Keeptank.rs website.

Cookies are most often used to enable proper use of the site, remembering preferences on the page, recording information on the content that was accessed in order to recommend content that is more in line with user preferences, but also for statistical analysis purposes.

The following types of cookies are most common in the operation of the operator's website:

• Cookies that are necessary for the functioning of the website (Necessary Cookies), which help make the website usable, enabling basic features such as page navigation and access to secure areas of the website. Removing such cookies leads to the inability to use the website or certain parts of it in a proper manner;
• Statistical Cookies, which help website owners to understand the interaction of visitors with the website by anonymously collecting information which is then analyzed, and then a statistical report is made as a result of that analysis;
• Marketing Cookies which are used to record the habits of visitors to websites to display personalized content.

As for marketing cookies, they can sometimes come from a third party, the so-called third party cookies. Keeptank provides advertising space on its website, as well as related parties' websites and applications for posting third-party advertising messages. These advertising messages may also contain cookies or similar third-party technologies.

One of the third-party cookies that will be used on the platform is the BehaviorExhange cookie. Cookies of this type are used to collect analytical and user data in order to improve the user experience. BehaviorExhange cookies are used to collect data of a technical nature (on the type of device, operating system, search engine or the domain through which the user came to the website) with the help of which the service can be improved in order to be as tailored as possible to the user's needs. BehaviorExchange cookies send depersonalized data and do not reveal the identity of the user, already collect general information about visiting and using the user's website.
BehaviorExchange cookie information:

Types of data to be collected using the behaviorExchange cookie:

• types of visitors: new, visitors who have already been on the platform, registered;
• what users are looking for on the platform;
• time and place of visit;
• from which location the user came, from which country, from which device, platform or browser;
• recording and analysis of various events: goals, conversions;
• order tracking;
• User navigation on the platform.

The purpose of collecting data through the behaviorExchange cookie:
Collecting data through this cookie helps to better understand each individual user. In this way, Keeptank will be able to offer customers exactly what they are really interested in. Following what motivates customers to buy, Keeptank will improve its sales and increase the number of users returning to the platform, and will build a better and stronger connection with each user.

Cookies can be managed, including their removal, by changing your browser settings (Google Chrome, Mozilla Firefox, Internet Explorer, etc.). which is made possible by almost all Internet search engines today. It is possible to exclude certain groups of cookies (except the necessary ones) for registered users through your account, in the "Privacy" section, and for unregistered users by clicking on the link in the "Privacy setting" footer.

Links

The website of our platform may contain links to other websites not covered by this Policy. If you access other websites using the provided links, the operators of those websites will be able to collect information from you that they will use in accordance with their privacy policies, and which may differ from ours. In this case, we are not responsible for the data collected by other websites.

Change the applicable privacy policy

If there is a need for a change in the applicable Privacy Policy, we will inform you accordingly.

Contact us

Keeptank is dedicated to protecting your privacy. If you have any questions regarding this Privacy Policy, our actions regarding the processing of your personal data, any of your rights or any part of this Policy you do not understand, please contact us at the e-mail address office @ keeptank. rs . We will investigate each of your complaints and respond to you in a timely manner. This Policy applies to all pages on Keeptank.rs.

Personal Information Processing Notice for Participants in Your Action

Your data controller

The controller of your personal data is Keeptank Nis, limited liability company established in accordance with the laws of the Republic of Serbia, registered with the Business Registers Agency of the Republic of Serbia under registration number 20426829, with registered office at Obilicev Venac 39 a 18000 Nis.

How do we collect your information?

We will collect your information as soon as you send us the completed "Your Action" project form, which contains your personal information.

Categories of personal information we collect about you

The information we collect from you is: name and surname, e- mail and telephone number of the person to be listed as the contact person in the form. In addition to this data, we can process all other personal data that you leave us in the form or accompanying documentation with which you present yourself in the project "Your action".

Legal basis and purpose of processing

We base the processing of your personal data on your consent. We will consider that you agree to the processing of data as stated in this notice if you provide us with a completed form and washed documentation containing some personal data.
You provide personal data on a voluntary basis. Failure to provide personal data prevents you from participating in the "Your Action" project.
We will use your personal data exclusively for the following purposes: implementation of the "Your Action" project, selection process, contact for potential cooperation and business cooperation between Keeptank and you.

Deadlines for keeping and retaining your personal information

We will use your personal data only as much as necessary to meet the purpose for which your personal data was collected (as described in the section "Legal basis and purpose of processing"), or as required by applicable law.

Giving, storing or transferring your personal data to third parties

Your personal information will be processed by our authorized employees or legal entities with which we have a data processing agreement.
We store your personal information in operational environments that use security measures to prevent unauthorized access.
In addition to related legal entities with Keeptank doo, we share your personal data with the following groups of persons:
Third parties - recipients of personal data - Keeptank informs you of the fact that your personal data may be transferred - in accordance with applicable regulations on data protection, and above all in accordance with the Law on Personal Data Protection - bodies that enforce laws, bylaws and other imperative acts, state bodies, legal advisors or external consultants.
In certain cases, when necessary to achieve the purposes of these in this Notice, Your personal data may be accessed and used by affiliated companies of Keeptank, which Keeptank provides certain business and operational support and with which Keeptank has concluded a contract. In addition, Keeptank may, in order to achieve the stated processing purposes, Submit your personal data (or provide access) to third parties who will process this personal data exclusively as so-called. data processors, and in all respects exclusively in accordance with the Personal Data Protection Act and within the instructions given by Keeptank.
Service Providers. These are the external companies we use to help us run our business. Service providers and their selected staff may access and use your personal information on our behalf for certain tasks requested of them, based on our instructions, and are required to maintain your personal information. You can request a list of service providers who process your personal information.

Your rights and how you can exercise them

In accordance with the conditions and to the extent provided by the Law on Personal Data Protection, you have the right (i) to request information on whether we process your personal data, request access to such data, as well as the information provided by law regarding the processing of your personal data, (ii) to request correction or supplementation of your personal data if they are inaccurate or incomplete, (iii) to request the deletion of your personal data, (iv) seek to restrict the processing of your personal data if you dispute the accuracy of the data we process about you, if you believe that the processing is illegal, or if we no longer need your data but request it for submission, exercising or defending a legal claim or if you have lodged an objection to the processing (c) to request that your personal data, which you have previously provided to us in a structured, commonly used and electronically legible form, be passed on to another controller, (vi) to object to the processing of your personal data in order to pursue our legitimate interests (vii) not to be subject to a decision made solely on the basis of automated processing, including profiling.
Since you have stopped processing the data by submitting the completed form and the accompanying documentation containing personal data, you have the right to revoke your consent at any time, with effect for the future. Revocation of consent does not affect the admissibility of the processing of personal data performed on the basis of consent before revocation. Upon revocation of consent, we will suspend the processing of relevant personal data unless there is some other basis for processing that personal data.
Please note that if you request the deletion of your data, you will no longer be able to be part of the Your Action project. Providing such personal data is a necessary condition for participation in the project "Your action" and a condition for later conclusion of a contract with Keeptank doo
In order to exercise your rights or file a complaint in the way your personal data is processed, contact us at [email protected].
In case of objections to the processing of your personal data, you also have the right to lodge a complaint with the competent supervisory authority for data protection - the Commissioner for Information of Public Importance and Personal Data Protection, st. Bulevar Kralja Aleksandra 15, 11000 Belgrade, as well as a lawsuit to the competent court.