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    Order cancellation

    Cancel order

    If you have simply changed your mind and want to return the product, you can do so within 14 days of receiving the shipment by filling out a form that you can download here . It is important to know that in this case you are obliged to bear the costs of returning the goods.

    The product you are returning must be in the original packaging and without visible traces of use with all the accompanying documentation. Contact our support service for information on the address to which you should return the item. It is your responsibility to return it within 14 days of the date you submit the completed form to us or otherwise notify us that you cancel the purchase. You are responsible for impaired value of the goods resulting from the handling of the goods in a manner that is not adequate. We will refund the amount paid to you no later than 14 days from the date of receipt of the completed form or other form of notification. We may defer payment of the amount until we receive the goods you return to us or until you send us proof that you have sent the goods back to us. The expected deadline for refunds is in that case from 3 to 7 working days from the moment of receipt of the product. Refund depends on the method of payment:

    • if the order is paid by payment card, the refund will be made by refund to the card;
    • if the order is paid in any other way (cash on delivery, e-banking, payment slip) the funds will be paid exclusively to the current account of the customer, so it is necessary to provide us with the current account number by e-mail to smoothly refund .

    For more details, see our General Terms .

    In case you want to change the size / color of the item, you can do so within 14 days from the date of receipt of the shipment, provided that it is necessary to:

    • Send the wrong product back;
    • Create a new order with the desired product.